Stadt Regensburg, Amt für Integration und Migration
(21 Reviews)

Maximilianstraße 26, Regensburg

Maximilianstraße 26, 93047 Regensburg, Germany

City of Regensburg, Office for Integration and Migration | Appointments

The Office for Integration and Migration of the City of Regensburg is located centrally in the city center at Maximilianstraße 26 and consolidates several tasks that are particularly important for new citizens, for people with immigration law questions, and for those seeking advice in the area of integration. The city website provides not only the street address and mailing address but also contact details, opening hours, and the most important departments. This clear structure makes the location relevant for many visitors: Those who come here usually seek quick orientation, reliable responsibilities, and a direct path to the right contact person. The official presentation also shows that the office is not just a single counter but unites several areas under one organizational roof. These include the Department of Foreign Affairs, Refugee and Integration Counseling, and the Department of Welcome Culture and Integration. For arrival, the city mentions the stops Hbf/Albertstraße, Dachauplatz, and Ernst-Reuter-Platz, emphasizing the location at the entrance of the city center. Those who prepare their visit well typically save time and nerves, as many concerns can be directed to the right place. ([regensburg.de](https://www.regensburg.de/integration))

Opening Hours and Appointment Scheduling

Those visiting the Office for Integration and Migration in Regensburg should check the opening hours carefully, as the city clearly distinguishes between the general availability of the office and the differing times of the Department of Foreign Affairs. For the central service office, the regular opening hours are Monday to Wednesday from 8:30 AM to 12:00 PM, Thursday from 8:30 AM to 1:00 PM and from 3:00 PM to 5:30 PM, and Friday from 8:30 AM to 12:00 PM. Additionally, the city points out that the office can be reached by phone at (0941) 507-1772 during the opening hours from 8:30 AM to 12:00 PM. The Department of Foreign Affairs operates with its own time window, which is crucial for many visits: On Monday, Tuesday, Thursday, and Friday from 8:00 AM to 10:30 AM, visitors can come without an appointment, but only for specific concerns. This differentiation is important, especially when visiting an authority, as it shapes the entire process and can reduce waiting times if one is informed in advance. ([regensburg.de](https://www.regensburg.de/integration))

The appointment logic of the City of Regensburg follows a clear principle: Not every concern is handled spontaneously at the counter, and that is why prior contact is especially recommended for more complex issues. The city explicitly states that for all other services outside the mentioned open times, a prior appointment is necessary for the Department of Foreign Affairs. At the same time, an online appointment scheduling option is available, which makes the visit more manageable and avoids unnecessary trips. Contact can also be made via email, phone, or by mail, with the authority noting that certain information should be included in an email: the specific concern, name, date of birth, and address. The city also requests that inquiries be sent only once, as additional messages do not speed up the process but rather slow it down. This is an important note for visitors, as the authority visibly works towards structure, prioritization, and orderly processing. Those who respect these processes typically receive a reliable response more quickly and can use their personal appointment more purposefully. ([regensburg.de](https://www.regensburg.de/rathaus/aemteruebersicht/direktorium-1/amt-fuer-integration-und-migration/abteilung-auslaenderangelegenheiten))

Foreign Affairs: Entry and Residence

The Department of Foreign Affairs is, according to the City of Regensburg, the central point of contact for citizens without German citizenship who have their usual residence in Regensburg. The content concerns all questions related to entry into Germany and residence in Germany. The official subpage on entry and residence makes it clear that the office is important for fundamental life steps, as it consolidates information on various topics and offers further information by email or phone if needed. This is particularly relevant for people who are newly arriving in Germany or need to legally arrange their stay. The authority thus sees itself not only as an administrative office but also as a point of orientation for a large part of daily life in a new city. It fits that the city refers to topics such as electronic residence permits and further information on entry and residence on the same page. This creates a picture of responsibilities that clearly goes beyond mere counter work and systematically covers the core questions of migration and residence. ([regensburg.de](https://www.regensburg.de/rathaus/aemteruebersicht/direktorium-1/amt-fuer-integration-und-migration/abteilung-auslaenderangelegenheiten/einreise-u-aufenthalt))

Practical handling on-site is particularly important. In the Department of Foreign Affairs, registration matters and the collection of completed electronic residence permits are processed during the mentioned open times. Furthermore, the city explicitly states that registrations, deregistrations, and changes of address can be done during this time without an appointment. For all other services and questions, however, the rule is: First contact, then possibly receive a personal appointment. This separation between immediately processable standard concerns and individually scheduled cases is crucial for visitors, as it correctly sets expectations for the visit. Those coming with a specific question should therefore bring all documents and clarify in advance whether the concern falls within the open times or requires an appointment. In practice, this means: The path to Foreign Affairs is not complicated, but it requires good preparation to ensure that processing can proceed quickly and without unnecessary follow-up questions. ([regensburg.de](https://www.regensburg.de/rathaus/aemteruebersicht/direktorium-1/amt-fuer-integration-und-migration/abteilung-auslaenderangelegenheiten/einreise-und-aufenthalt/informationen-zu-einreise-und-aufenthalt/RNIZWQuZ3J1YnNuZWdlciRuZXRpZWhuZWdlbGVnbmFyZWRuZWFsc3Vh?utm_source=openai))

Electronic Residence Permit, Forms, and Digital Processes

A central topic in the work of the Foreigners' Authority is the electronic residence permit, or eAT. This is exactly where it becomes clear why the Regensburg website is so helpfully structured: Those who do not know all the processes can still find a clear framework for appointments, forms, and responsibilities on the city pages. The city refers to an online appointment scheduling for the Office for Integration and Migration as well as to online applications and the form center of the Foreigners' Authority. This is a real relief for many visitors, as many steps can already be prepared before going to the office. Especially in immigration law matters, it is advisable to check the documents in advance so that the personal appointment does not consist only of follow-up questions but progresses quickly in content. The city's communication via email also follows this goal: It should help structure the concern and direct the case to the right place. The public information is thus clearly aimed at efficiency and comprehensibility, without replacing personal contact. For people with ongoing procedures, this is important, as every unnecessary trip costs time and is often emotionally burdensome. ([regensburg.de](https://www.regensburg.de/rathaus/aemteruebersicht/direktorium-1/amt-fuer-integration-und-migration/abteilung-auslaenderangelegenheiten))

Additionally, the City of Regensburg consolidates further thematic information on its page regarding entry and residence. This includes, among other things, information on entry and residence as well as references to electronic residence permits and legal topics such as Brexit-related information. The authority directly addresses its target group: people dealing with residence, registration, extension, collection, or general immigration law questions. The combination of fixed open times, appointment offers, forms, and clear email logic shows that the office tries to process standardized cases as quickly as possible and to transfer more complex matters into calm individual appointments. Visitors should therefore not only rely on the address but also always look at the specific service they need. For example, someone who wants to collect something or make a registration has different requirements than someone who needs a new immigration law decision. This distinction is the key to planning the visit efficiently and avoiding frustration. ([regensburg.de](https://www.regensburg.de/rathaus/aemteruebersicht/direktorium-1/amt-fuer-integration-und-migration/abteilung-auslaenderangelegenheiten))

Refugee and Integration Counseling in Regensburg

Another important component of the entire location is the refugee and integration counseling of the City of Regensburg. This counseling is explicitly free of charge and is subject to confidentiality, which means a great relief for many seekers of advice. The official description makes it clear how broad the spectrum is: The counseling includes, among other things, asylum procedures and residence, health and illness, children, family and school, education, profession and work, German and integration courses, housing search and living, applications and forms, financial benefits, laws and regulations in Germany, as well as leisure and sports offers. This makes the counseling a real everyday guide for people who are newly arriving in Regensburg or are in the midst of a complex integration process. The city positions this offer not as an addition but as a core instrument for orientation, support, and stabilization. This is particularly valuable in the initial phase after arrival, as many questions arise in parallel and cannot be solved with just one appointment in the foreign affairs department. ([regensburg.de](https://www.regensburg.de/rathaus/aemteruebersicht/direktorium-1/amt-fuer-integration-und-migration/abteilung-fluechtlings-und-integrationsberatung-und-soziales-ehrenamtliches-engagement/fluechtlings-und-integrationsberatung))

It is also practical that the counseling does not take place at just one location but is organized at several places depending on the target group and life situation. Among others, the communal accommodations Dieselstraße and Weinweg, Maximilianstraße 26 for newly arrived individuals, the Youth and Family Center Kontrast on Vilshofener Straße, and the Youth and Meeting Center Guericke on Guerickestraße are mentioned. The counseling takes place during general opening hours with prior appointment scheduling. This links the central location in the city center with decentralized counseling offers where people actually live or stay. This is particularly sensible for newcomers, as the path to help should be as low-threshold as possible. The counseling is also broadly positioned in content: from legal and social questions to everyday topics and social participation. This makes the location more than just an authority in the classical sense. It is also an interface between administration, counseling, and practical integration. ([regensburg.de](https://www.regensburg.de/rathaus/aemteruebersicht/direktorium-1/amt-fuer-integration-und-migration/abteilung-fluechtlings-und-integrationsberatung-und-soziales-ehrenamtliches-engagement/fluechtlings-und-integrationsberatung))

Arrival by Bus and Parking in the City Center

The journey to the Office for Integration and Migration is generally uncomplicated due to its central location but should still be planned consciously. The city lists the bus stops Hbf/Albertstraße, Dachauplatz, and Ernst-Reuter-Platz as bus connections on its office page. It is clear that the location is very well connected to public transport and is in an area that is already an important hub for many routes in the city center. Those coming by bus benefit not only from the proximity to the train station and central transfer points but also from a good frequency in the city network. This is practical for official appointments, as one is not dependent on complicated parking searches or long walks. Especially for appointments that should start on time or where documents need to be brought, arriving by bus or train is often the most nerve-saving solution. The official address at Maximilianstraße 26 is thus primarily accessible to many visitors via public transport. ([regensburg.de](https://www.regensburg.de/integration))

However, if you still arrive by car, you should use the city's information on parking in Regensburg. The city operates its own overview page, where parking spaces, Park+Ride offers, and other regulations for the city center are consolidated. It also points to the online inquiry of parking garage occupancy, which is especially helpful in dense city center traffic. A central city center location is the parking garage Dachauplatz at D.-Martin-Luther-Straße 2. The city utilities display current occupancy there, mention an environmental zone with a green sticker, and refer to charging points for electric vehicles as well as disabled parking spaces. For visiting a centrally located authority, this knowledge is important, as parking in Regensburg's city center often depends on the time of day, occupancy, and traffic rules. The official recommendation is therefore essentially: Inform yourself beforehand, then set off purposefully. This is especially true for appointments where the time buffer should preferably be larger than too tight. ([regensburg.de](https://www.regensburg.de/parken?utm_source=openai))

Maximilianstraße 26, M26, and Real Visitor Experiences

The address Maximilianstraße 26 in Regensburg stands not only for an administrative office but also for a historically and culturally relevant place at the entrance to the city center. The city describes the M26 at Maximilianstraße 26 as a cultural space and welcome place at the entrance to the city. On around 400 square meters, exhibitions, workshops, and lectures meet a donation-based community café. In addition, the city classifies the project as a cultural interim use that has become an important part of the city's cultural scene since 2021. This context is important for the perception of the location, as it shows that the address is not just a classic office place but is also embedded in a larger framework of art, society, integration, and public encounters. Those who want to get an impression or images of the place in advance can find additional visual and content orientation on the city pages about the M26 and events at this location. This helps not only with the journey but also with understanding why this address is so present in the cityscape. ([regensburg.de](https://www.regensburg.de/kultur/veranstaltungen-des-kulturreferats/kulturenraum-m26-ein-ort-fuer-kunst-kultur-und-gesellschaft?utm_source=openai))

The feedback page also plays an important role for an authority like this. The existing feedback shows a mixed picture: Some visitors praise friendly and helpful advice from staff, while others criticize organization, systems, and waiting times. This mixture is not unusual for a location with high public traffic, but it is still an honest hint for all those planning their visit. Those who come prepared, have documents ready, and check the responsibilities in advance usually experience such an appointment much more relaxed than someone who arrives spontaneously and without a plan. This is especially true for residence questions, registration topics, and concerns that should be better narrowed down by phone or email in advance. Therefore, for searching for reviews, images, and the first visual impression, it is advisable to consider the location not in isolation as a counter but in connection with its inner-city location, its counseling tasks, and its cultural use. This creates the image of an authority that is administratively important and simultaneously stands in the midst of urban everyday life. ([regensburg.de](https://www.regensburg.de/integration))

Sources:

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City of Regensburg, Office for Integration and Migration | Appointments

The Office for Integration and Migration of the City of Regensburg is located centrally in the city center at Maximilianstraße 26 and consolidates several tasks that are particularly important for new citizens, for people with immigration law questions, and for those seeking advice in the area of integration. The city website provides not only the street address and mailing address but also contact details, opening hours, and the most important departments. This clear structure makes the location relevant for many visitors: Those who come here usually seek quick orientation, reliable responsibilities, and a direct path to the right contact person. The official presentation also shows that the office is not just a single counter but unites several areas under one organizational roof. These include the Department of Foreign Affairs, Refugee and Integration Counseling, and the Department of Welcome Culture and Integration. For arrival, the city mentions the stops Hbf/Albertstraße, Dachauplatz, and Ernst-Reuter-Platz, emphasizing the location at the entrance of the city center. Those who prepare their visit well typically save time and nerves, as many concerns can be directed to the right place. ([regensburg.de](https://www.regensburg.de/integration))

Opening Hours and Appointment Scheduling

Those visiting the Office for Integration and Migration in Regensburg should check the opening hours carefully, as the city clearly distinguishes between the general availability of the office and the differing times of the Department of Foreign Affairs. For the central service office, the regular opening hours are Monday to Wednesday from 8:30 AM to 12:00 PM, Thursday from 8:30 AM to 1:00 PM and from 3:00 PM to 5:30 PM, and Friday from 8:30 AM to 12:00 PM. Additionally, the city points out that the office can be reached by phone at (0941) 507-1772 during the opening hours from 8:30 AM to 12:00 PM. The Department of Foreign Affairs operates with its own time window, which is crucial for many visits: On Monday, Tuesday, Thursday, and Friday from 8:00 AM to 10:30 AM, visitors can come without an appointment, but only for specific concerns. This differentiation is important, especially when visiting an authority, as it shapes the entire process and can reduce waiting times if one is informed in advance. ([regensburg.de](https://www.regensburg.de/integration))

The appointment logic of the City of Regensburg follows a clear principle: Not every concern is handled spontaneously at the counter, and that is why prior contact is especially recommended for more complex issues. The city explicitly states that for all other services outside the mentioned open times, a prior appointment is necessary for the Department of Foreign Affairs. At the same time, an online appointment scheduling option is available, which makes the visit more manageable and avoids unnecessary trips. Contact can also be made via email, phone, or by mail, with the authority noting that certain information should be included in an email: the specific concern, name, date of birth, and address. The city also requests that inquiries be sent only once, as additional messages do not speed up the process but rather slow it down. This is an important note for visitors, as the authority visibly works towards structure, prioritization, and orderly processing. Those who respect these processes typically receive a reliable response more quickly and can use their personal appointment more purposefully. ([regensburg.de](https://www.regensburg.de/rathaus/aemteruebersicht/direktorium-1/amt-fuer-integration-und-migration/abteilung-auslaenderangelegenheiten))

Foreign Affairs: Entry and Residence

The Department of Foreign Affairs is, according to the City of Regensburg, the central point of contact for citizens without German citizenship who have their usual residence in Regensburg. The content concerns all questions related to entry into Germany and residence in Germany. The official subpage on entry and residence makes it clear that the office is important for fundamental life steps, as it consolidates information on various topics and offers further information by email or phone if needed. This is particularly relevant for people who are newly arriving in Germany or need to legally arrange their stay. The authority thus sees itself not only as an administrative office but also as a point of orientation for a large part of daily life in a new city. It fits that the city refers to topics such as electronic residence permits and further information on entry and residence on the same page. This creates a picture of responsibilities that clearly goes beyond mere counter work and systematically covers the core questions of migration and residence. ([regensburg.de](https://www.regensburg.de/rathaus/aemteruebersicht/direktorium-1/amt-fuer-integration-und-migration/abteilung-auslaenderangelegenheiten/einreise-u-aufenthalt))

Practical handling on-site is particularly important. In the Department of Foreign Affairs, registration matters and the collection of completed electronic residence permits are processed during the mentioned open times. Furthermore, the city explicitly states that registrations, deregistrations, and changes of address can be done during this time without an appointment. For all other services and questions, however, the rule is: First contact, then possibly receive a personal appointment. This separation between immediately processable standard concerns and individually scheduled cases is crucial for visitors, as it correctly sets expectations for the visit. Those coming with a specific question should therefore bring all documents and clarify in advance whether the concern falls within the open times or requires an appointment. In practice, this means: The path to Foreign Affairs is not complicated, but it requires good preparation to ensure that processing can proceed quickly and without unnecessary follow-up questions. ([regensburg.de](https://www.regensburg.de/rathaus/aemteruebersicht/direktorium-1/amt-fuer-integration-und-migration/abteilung-auslaenderangelegenheiten/einreise-und-aufenthalt/informationen-zu-einreise-und-aufenthalt/RNIZWQuZ3J1YnNuZWdlciRuZXRpZWhuZWdlbGVnbmFyZWRuZWFsc3Vh?utm_source=openai))

Electronic Residence Permit, Forms, and Digital Processes

A central topic in the work of the Foreigners' Authority is the electronic residence permit, or eAT. This is exactly where it becomes clear why the Regensburg website is so helpfully structured: Those who do not know all the processes can still find a clear framework for appointments, forms, and responsibilities on the city pages. The city refers to an online appointment scheduling for the Office for Integration and Migration as well as to online applications and the form center of the Foreigners' Authority. This is a real relief for many visitors, as many steps can already be prepared before going to the office. Especially in immigration law matters, it is advisable to check the documents in advance so that the personal appointment does not consist only of follow-up questions but progresses quickly in content. The city's communication via email also follows this goal: It should help structure the concern and direct the case to the right place. The public information is thus clearly aimed at efficiency and comprehensibility, without replacing personal contact. For people with ongoing procedures, this is important, as every unnecessary trip costs time and is often emotionally burdensome. ([regensburg.de](https://www.regensburg.de/rathaus/aemteruebersicht/direktorium-1/amt-fuer-integration-und-migration/abteilung-auslaenderangelegenheiten))

Additionally, the City of Regensburg consolidates further thematic information on its page regarding entry and residence. This includes, among other things, information on entry and residence as well as references to electronic residence permits and legal topics such as Brexit-related information. The authority directly addresses its target group: people dealing with residence, registration, extension, collection, or general immigration law questions. The combination of fixed open times, appointment offers, forms, and clear email logic shows that the office tries to process standardized cases as quickly as possible and to transfer more complex matters into calm individual appointments. Visitors should therefore not only rely on the address but also always look at the specific service they need. For example, someone who wants to collect something or make a registration has different requirements than someone who needs a new immigration law decision. This distinction is the key to planning the visit efficiently and avoiding frustration. ([regensburg.de](https://www.regensburg.de/rathaus/aemteruebersicht/direktorium-1/amt-fuer-integration-und-migration/abteilung-auslaenderangelegenheiten))

Refugee and Integration Counseling in Regensburg

Another important component of the entire location is the refugee and integration counseling of the City of Regensburg. This counseling is explicitly free of charge and is subject to confidentiality, which means a great relief for many seekers of advice. The official description makes it clear how broad the spectrum is: The counseling includes, among other things, asylum procedures and residence, health and illness, children, family and school, education, profession and work, German and integration courses, housing search and living, applications and forms, financial benefits, laws and regulations in Germany, as well as leisure and sports offers. This makes the counseling a real everyday guide for people who are newly arriving in Regensburg or are in the midst of a complex integration process. The city positions this offer not as an addition but as a core instrument for orientation, support, and stabilization. This is particularly valuable in the initial phase after arrival, as many questions arise in parallel and cannot be solved with just one appointment in the foreign affairs department. ([regensburg.de](https://www.regensburg.de/rathaus/aemteruebersicht/direktorium-1/amt-fuer-integration-und-migration/abteilung-fluechtlings-und-integrationsberatung-und-soziales-ehrenamtliches-engagement/fluechtlings-und-integrationsberatung))

It is also practical that the counseling does not take place at just one location but is organized at several places depending on the target group and life situation. Among others, the communal accommodations Dieselstraße and Weinweg, Maximilianstraße 26 for newly arrived individuals, the Youth and Family Center Kontrast on Vilshofener Straße, and the Youth and Meeting Center Guericke on Guerickestraße are mentioned. The counseling takes place during general opening hours with prior appointment scheduling. This links the central location in the city center with decentralized counseling offers where people actually live or stay. This is particularly sensible for newcomers, as the path to help should be as low-threshold as possible. The counseling is also broadly positioned in content: from legal and social questions to everyday topics and social participation. This makes the location more than just an authority in the classical sense. It is also an interface between administration, counseling, and practical integration. ([regensburg.de](https://www.regensburg.de/rathaus/aemteruebersicht/direktorium-1/amt-fuer-integration-und-migration/abteilung-fluechtlings-und-integrationsberatung-und-soziales-ehrenamtliches-engagement/fluechtlings-und-integrationsberatung))

Arrival by Bus and Parking in the City Center

The journey to the Office for Integration and Migration is generally uncomplicated due to its central location but should still be planned consciously. The city lists the bus stops Hbf/Albertstraße, Dachauplatz, and Ernst-Reuter-Platz as bus connections on its office page. It is clear that the location is very well connected to public transport and is in an area that is already an important hub for many routes in the city center. Those coming by bus benefit not only from the proximity to the train station and central transfer points but also from a good frequency in the city network. This is practical for official appointments, as one is not dependent on complicated parking searches or long walks. Especially for appointments that should start on time or where documents need to be brought, arriving by bus or train is often the most nerve-saving solution. The official address at Maximilianstraße 26 is thus primarily accessible to many visitors via public transport. ([regensburg.de](https://www.regensburg.de/integration))

However, if you still arrive by car, you should use the city's information on parking in Regensburg. The city operates its own overview page, where parking spaces, Park+Ride offers, and other regulations for the city center are consolidated. It also points to the online inquiry of parking garage occupancy, which is especially helpful in dense city center traffic. A central city center location is the parking garage Dachauplatz at D.-Martin-Luther-Straße 2. The city utilities display current occupancy there, mention an environmental zone with a green sticker, and refer to charging points for electric vehicles as well as disabled parking spaces. For visiting a centrally located authority, this knowledge is important, as parking in Regensburg's city center often depends on the time of day, occupancy, and traffic rules. The official recommendation is therefore essentially: Inform yourself beforehand, then set off purposefully. This is especially true for appointments where the time buffer should preferably be larger than too tight. ([regensburg.de](https://www.regensburg.de/parken?utm_source=openai))

Maximilianstraße 26, M26, and Real Visitor Experiences

The address Maximilianstraße 26 in Regensburg stands not only for an administrative office but also for a historically and culturally relevant place at the entrance to the city center. The city describes the M26 at Maximilianstraße 26 as a cultural space and welcome place at the entrance to the city. On around 400 square meters, exhibitions, workshops, and lectures meet a donation-based community café. In addition, the city classifies the project as a cultural interim use that has become an important part of the city's cultural scene since 2021. This context is important for the perception of the location, as it shows that the address is not just a classic office place but is also embedded in a larger framework of art, society, integration, and public encounters. Those who want to get an impression or images of the place in advance can find additional visual and content orientation on the city pages about the M26 and events at this location. This helps not only with the journey but also with understanding why this address is so present in the cityscape. ([regensburg.de](https://www.regensburg.de/kultur/veranstaltungen-des-kulturreferats/kulturenraum-m26-ein-ort-fuer-kunst-kultur-und-gesellschaft?utm_source=openai))

The feedback page also plays an important role for an authority like this. The existing feedback shows a mixed picture: Some visitors praise friendly and helpful advice from staff, while others criticize organization, systems, and waiting times. This mixture is not unusual for a location with high public traffic, but it is still an honest hint for all those planning their visit. Those who come prepared, have documents ready, and check the responsibilities in advance usually experience such an appointment much more relaxed than someone who arrives spontaneously and without a plan. This is especially true for residence questions, registration topics, and concerns that should be better narrowed down by phone or email in advance. Therefore, for searching for reviews, images, and the first visual impression, it is advisable to consider the location not in isolation as a counter but in connection with its inner-city location, its counseling tasks, and its cultural use. This creates the image of an authority that is administratively important and simultaneously stands in the midst of urban everyday life. ([regensburg.de](https://www.regensburg.de/integration))

Sources:

Frequently Asked Questions

Reviews

HH

heda h

24. September 2024

We were in the office of Markus Heuber. His information was really high regarding the steps and helped us a lot. Great worker. Best Regards

KP

Kabinraj Palanisamy

5. August 2023

Happy with the service provided.

YH

Yuerui He

27. February 2026

The staff are all very friendly and helpful, but the structure and system here are really poorly organized. This immigration office is terrible. You don't need an appointment for a simple registration or change of address – which in practice means you have to waste an enormous amount of time. No matter when you come, the wait is always over two hours. It's incredibly frustrating. Either more counters should be opened and additional staff hired, or more locations should offer these services – alternatively, a functioning appointment system should be implemented. Foreigners also pay high taxes, but the effort and difficulty involved in dealing with these kinds of government offices is significantly greater compared to German citizens. It's simply incomprehensible.

SM

Susan Malajori

19. September 2025

All respect to the people at the office. Yesterday afternoon, the woman with the curly hair was still having fun. I think she worked without a break. I got everything I needed, even a little cow. The man was nice too. I'll definitely come back to those people.

AL

Alla

21. March 2025

I will leave my review in Ukrainian 😊 Thank you to the specialist Alexander Hummel for the qualified reception. The documents were processed quickly, the questions asked were answered. Very grateful for the help and support in a difficult time. // Thank you to Alexander Hummel for the qualified reception. The documents were processed quickly, we received answers to our questions. We are very grateful for the help and support in a difficult time.